Office Address
A102, 1st Floor, ARTIS
RD Circle, Nashik
71-75, Shelton Street,
Covent Garden, London
Phone Number
WhatsApp +91 9096302211
Email Address
team@involvetechnologies.com
A102, 1st Floor, ARTIS
RD Circle, Nashik
71-75, Shelton Street,
Covent Garden, London
WhatsApp +91 9096302211
team@involvetechnologies.com
Every business has unique workflows, data structures, and customer journeys. With Custom Agentforce Use-Case Development, we help you design and deploy Salesforce AI agents that go beyond standard configurations — tailored specifically to your company’s operational goals, logic, and ecosystem.
Our team builds custom Agentforce solutions that seamlessly blend your existing Salesforce capabilities with advanced AI reasoning, giving your teams intelligent digital agents that understand, decide, and act like your top performers.
We start by identifying high-impact areas where AI agents can deliver measurable value — whether that’s customer support automation, lead qualification, employee onboarding, or service ticket triage.
Our experts define custom “topics” and “actions” inside Agent Builder, mapping real-world tasks such as “Process Refund,” “Verify Document,” or “Book Appointment” into digital workflows that align with your business logic.
Most AI tools can respond — but true enterprise intelligence requires both logic and reasoning.
We combine deterministic workflows (structured, rule-based logic) with large-language-model reasoning through Agent Script, ensuring every Agentforce agent delivers consistent, compliant, and contextually accurate outcomes.
This hybrid approach lets agents handle routine processes autonomously while using generative reasoning for complex, human-like decisions.
To make your Agentforce truly powerful, we integrate it with:
The result? Agents that work with complete data context, not isolated silos.
Once the custom use-case is built, we run rigorous testing to evaluate accuracy, speed, and reliability.
We monitor performance across real-world scenarios and continuously fine-tune agents to learn from interactions, improving their responses and automation depth over time.
Here’s a full FAQ section for covering setup, features, security, pricing, and use cases.
Custom Agentforce Use-Case Development is the process of designing and implementing AI agents in Salesforce that perform specific business functions — such as lead qualification, onboarding, or order management — tailored to your company’s workflows, data, and goals. It extends Agentforce beyond standard templates to fit your exact operational needs.
While a standard Agentforce implementation covers basic features, the custom approach goes deeper — adding unique logic, personalized workflows, and third-party integrations. This ensures the AI agents act according to your company’s processes rather than generic automation rules.
Absolutely. Our team can connect Agentforce to your existing ecosystem, including ERP, HR, CRM, and data platforms. We integrate third-party APIs, external data sources, and Salesforce metadata, ensuring agents have full context to make intelligent, data-driven decisions.
Businesses typically use custom Agentforce solutions for customer service automation, employee onboarding, sales lead management, document verification, order tracking, and field service coordination. Each use-case is tailored to specific industries and operational needs.
The timeline depends on complexity. A simple automation use-case can take a few weeks, while multi-department or multi-integration projects may take a few months. We follow an agile process — starting with rapid prototyping and expanding functionality step-by-step.
Security and trust are at the core of Salesforce Agentforce. Every custom build includes Einstein Trust Layer integration, data access controls, and compliance with standards like GDPR and SOC 2. We ensure your data remains protected while AI agents operate with transparency and control.
